Thoughts on Cloud Outages

AWS had an outage in a region and many people responded. What did we learn about outages, responses, and dealing with cloud services going forward? 

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SHOW NOTES:

• AWS US-East-1 Outage (Dec.10,  2021) - Post Mortem (AWS Blog)
• Your Response to AWS Going Down Shouldn’t Be Multicloud (Tech Republic)
• Larry Ellison brags about Oracle Cloud after AWS outage

CLOUD OUTAGES ARE A PART OF USING A SHARED SERVICE

This week another major cloud service had an outage. They happen frequently enough, for some period of time (usually measured in hours), that we really notice them and then move on. Their impact is felt across many sites and dependent services, 

SOME THOUGHTS ON RESPONSES TO CLOUD OUTAGES

1. 5 levels of grief - denial and isolation, anger, bargaining, depression, and acceptance.
2. The cloud providers (typically) don’t snipe at either other - they’ve all been there.
3. The post-mortems are becoming more consistent - any highly anticipated
4. We continue to learn about differences in cloud architectures, and where failures points (and failure actions) occur.
5. We still don’t understand the internal cloud architectural dependencies of each cloud.
6. How many companies actually follow multi-region best practices? How much does multi-region cost? 
7. Multi-cloud is often a knee-jerk reaction, but it’s never that simple - cost, complexity, skills

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